Shipping Policy

Estimated shipping times are provided on each product page. Once your order is dispatched, further updates can be viewed on the tracking page.

Free Standard Shipping on orders over €99.90

Standard Shipping: €3.99

We ship to over 100 countries worldwide. International shipping times vary by destination:

Europe: 7-14 business days

North America: 10-21 business days

Asia & Pacific: 14-28 business days

Rest of World: 14-35 business days

Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the customer.

Once your order ships, you will receive a confirmation email with a tracking number. You can track your package using this number on our website or the carrier's website.

Tracking information is typically available within 24-48 hours after shipment. If you have any questions about your order status, please contact our customer service team.

We offer free returns within 30 days of delivery for all domestic orders. For international returns, customers are responsible for return shipping costs.

Return Process:

• Contact our customer service to initiate a return
• Pack your items securely in original packaging
• Use the prepaid return label (domestic orders only)
• Drop off at your nearest carrier location

Refunds are processed within 5-7 business days after we receive your return.

If you have any questions about our shipping policy or need assistance with your order, our customer service team is here to help.

Email: VeluneService@gmail.com